International medical insurance - Customer Service, Claims & Pre-certification Information

What Our Customers & Clients Are Saying...

"Interactions between eGlobal Health Insurers Agency, LLC and, our company, The Covenant, and especially, Derek Patterson have always been responsive and professional. Derek's "hands on" management style and attention to detail is reassuring. In a specialty market segment with international implications, attention to detail is a critical element to insure that the products and the services provided do indeed respond and respond appropriately. With eGlobal's attention to detail and, with their proactive approach to these exposures, one should travel with great confidence knowing that they engaged eGlobal Health as their insuring agency and, in my opinion, could rely upon their knowledge, expertise and resources to respond in any situation and under any circumstances that one may encounter." - Richard L. Cochran, Sr., Vice Chairman & CEO The Covenant, A Medical Management Company, Atlanta Houston London

"Thank you for your quick response. I am looking forward to being able to work with your company. You have shown such good customer service in contacting me and this is one of the reasons I decided to go with your insurance. I have recommended your company to many of our friends..." - Heather, Cuba

If you find that your customer service experience with eGlobalHealth Insurers Agency, LLC has been responsive and professional, we would appreciate your comments. Likewise, any comments, positive or negative, are welcomed. This is how we continue to grow and make changes that benefit our wide customer base worldwide, "Insuring The Globe".

It is our pleasure to serve you, our valued customer! We look forward to assisting you with all your international medical insurance needs.

IMG Claims, Pre-certification Process, PPO & Int'l Provider Search

Claims

Direct Payment to Providers

In many cases IMG works directly with the hospital or clinic, including those outside our independent Preferred Provider Organization, for payment of eligible medical expenses. To file a claim, complete the Claim Form and submit it with original itemized bills. In this case, you will be responsible for your deductible, coinsurance amounts and non-eligible expenses. You can also use IMG Interactive Claim Form (123 kb) Microsoft Word is required to use the interactive form.

Reimbursement

If you have received treatment and need to be reimbursed for out-of-pocket medical expenses, complete the Claim Form and submit your original itemized bills and paid receipts within 90 days. We will reimburse your eligible medical expenses after applying the deductible and coinsurance.

Please remember to submit your bills and receipts as soon as you receive them. Do not hold them until the end of the year. IMG will apply eligible medical expenses to your deductible and coinsurance throughout the year.

IMG Pre-certification Process

To Initiate the Pre-certication process, please use the IMG Pre-certication Website.

IMG Contact Information

International Medical Group, Inc.

2960 North Meridian Street

Indianapolis, Indiana 46208

United States of America

Telephone:

1.866.368.3724 (inside the US)

317.655.4500

Fax: 317.655.4505.

IMG Europe Ltd.

36 - 38 Church Road

Burgess Hill

West Sussex RH15 9AE

England

Telephone: +44 (0)1444 465577

Fax: +44(0)1444 465550

E-mail: insurance@imglobal.com

IMG's Quality Guarantee

Patriot / Outreach Series Products

Your satisfaction is very important to IMG and our Agency. If, for any reason, you are not pleased with this product (Patriot / Outreach Series Plans), you may submit a written request for cancellation and refund of premium. The request must be received by IMG prior to your effective date of coverage.

Global Series Products

Once you are accepted in the plan, IMG is confident that you will be pleased with the full terms of coverage. To ensure your satisfaction, IMG provides a 15 day period to review the fulfillment kit contents. If, during the 15 day period you find that you are not happy with the plan for any reason, you may submit a written request for cancellation and full refund of your premium. See the Certificate of Insurance for full details.

First Health PPO Network Search & International Provider Access

for IMG Products

The PPO network is organized and administered by The First Health Network. To get the best results from your search, please enter as many criteria as possible. The more fields that have entries the narrower your answer will be.

If you cannot find a Provider in your city or county, please contact IMG's Customer Service Department or e-mail insurance@imglobal.com